Support

Write to us

If you cannot sign in, do not have access to your club, or something does not work as expected, write to support@sodalisapp.com.

Please include the club name and what you saw on screen. That makes it easier to help.

Login help

I did not receive an email code

The code is sent from klub@sodalisapp.com and works for 10 minutes. Check your spam folder, then ask for a new code if needed.

The app says my address is unknown

Use the email address your membership was created with. If you sign in with Apple or Google, that account must use the same address, otherwise the club cannot recognize you. Write to us if the addresses need to be linked.

Report content

If you are a member, you can report a message and block its sender directly in the app. All other content, and anything people who are not members of the club want to report, is reported by writing to support@sodalisapp.com. Include the content in the email, for example as text or a screenshot, because we cannot find it from a description alone.

Say why you consider it illegal; the club's name and where in the app it is; your name and email address; and that you believe in good faith that the information is accurate and complete. We confirm receipt, and you get our decision with reasons and information on how to challenge it. The full procedure is in the terms, section 5.

support@sodalisapp.com is also our point of contact under the Digital Services Act for users and authorities. You can write in Danish or English.

Delete my data

You can delete your account in the app under You › Delete account. See also the privacy policy.